Support

Write to support@playcrownandanvil.com. We answer within two working days.

To help us find your account, include your in-game name, your kingdom and, if you can, your Player ID from Settings › Account.

Common questions

I lost my account or changed phones

If you linked Sign in with Apple, Google or an email and password (Settings › Account), sign in with the same method on the new phone. A guest account that was never linked stays on the phone that made it. Write to us and we will try to recover it.

I forgot my email password

Write to us from the email address on the account and we will reset it by hand.

A purchase didn't arrive

Restart the game first: purchases are delivered by our server and are retried automatically. If it is still missing, send us the receipt from Apple or Google. Refunds of in-app purchases are handled by Apple (reportaproblem.apple.com) or Google Play.

Reporting a player

Use the Report button on the player's profile or chat message in the game, or write to us.

Deleting your account

See Delete your account.