Delete your account

In the game

Open Settings › Account.
Tap Delete my account and confirm.

Your account is closed for a 7-day grace period. Signing in during those 7 days and tapping Keep my account cancels the deletion. After 7 days the deletion runs and cannot be undone.

Without the game

Email support@playcrownandanvil.com with the subject "Delete my account". Give your in-game name, kingdom and Player ID if you have it, and send it from the email linked to the account if there is one. We may ask you to confirm from inside the game.

What is deleted

Your account and its sign-in links (Apple, Google, email and password).
Your city, heroes, troops, items, quests, event progress, mail and settings.
Your private messages, push tokens and analytics records linked to you.

What is kept

Purchase records, made anonymous, as long as tax and accounting law requires (up to 7 years).
Messages in kingdom and alliance chat and other players' battle reports may still show your old in-game name until they expire; they are no longer linked to an account.
If you lead an alliance, leadership passes to another member.

Before deleting, you can download a copy of your data in Settings › Account › Download my data.